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Policies

Penny's Gift Baskets, LLC

 

Guarantee - We Strive For 100% Satisfaction

All gifts ordered from Penny's Gift Baskets are covered by 100% Satisfaction Guarantee. Each gift is individually created, carefully packed, so it arrives to the recipient in pristine condition. Please contact customer service at Penny's Gift Baskets if you are not completely satisfied.

Returns

Gift Baskets need to be returned in 14 days after the delivery date in the ordinal packaging. Please contact customer service department for assistance on returns.

Delivery and Shipping Policies

We ship all our gift baskets with FedEx or UPS. Please note that Standard Ground Delivery provides an estimated delivery date (not a guaranteed delivery date).

Summer Shipping

During the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in pristine condition. They must also be shipped via FEDEX and cannot be shipped over the weekend. This insures that gifts basket contents arrive in perfect condition and guarantees 100% satisfaction.

What if we get an incorrect address?

If we ship a gift basket to an incorrect address it will be returned to Penny's Gift Baskets. FEDEX charges a fee of $10.00 to return the package and unfortunately that cost it will be charged to your account. Please understand that delivery services do not always contact us that a problem with delivery has occurred. If the package is returned, we will contact you, to insure that the package is re-delivered in a timely manner.

Substitution Policy

Due to a variety of reasons we will occasionally run out of certain specific items. When this situation does occur  we reserve the right to substitute a product of equal or greater value.

Privacy Policy

Thank you for visiting Penny's Gift Baskets. This privacy policy states how we will use personal information collected from this site. Please review this privacy policy before using this site, and you are agreeing to the practices described in the privacy policy.

Collection of Information 

We collect personal information, names, addresses, e-mail address, etc., that is voluntarily submitted as a visitor to our site. The information you provide is used solely to fulfill a request; unless permission is given to be added on our e-mail list.

Cookie/Tracking Technology

We use cookies to store visitors selections, record session information, we track what merchandise consumers add to a shopping cart,and what pages users access, Cookies can also help customize the Site for visitors. Personal information cannot be collected through cookies. This information helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs.

Distribution of Information

We only share information with government agencies or companies assisting with fraud prevention or an investigation. We will comply when required by law, preventing against potential fraud or an unauthorized transactions, or investigating a fraud that has already occurred. We will not sell, distribute, or lease personal information to third parties.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have in place physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

Privacy Contact Information

If you have any questions, concerns, you may contact us:

*By E-Mail: Order@pennysgiftbaskets.com

*By Phone: 469-656-1072